Closing Account
If you need to close your Loxala account, follow our straightforward guide to ensure a secure and compliant closure.
Steps to Close Your Account
If you’ve decided to close your Loxala account, follow these steps carefully to ensure a secure and complete process.
1. Confirm Important Considerations
- Closing your account is permanent. All data, including job history, client interactions, and payment details, will be permanently inaccessible.
- Ensure any remaining balance is withdrawn and all active contracts are resolved, as these will no longer be accessible after account closure.
2. Navigate to Account Closure Settings
- Go to Account Settings > Close Account in your profile settings.
3. Enter Your Password
- In the Close Account section, enter your current password to verify your identity.
4. Select a Reason for Closure
- Choose a reason from a dropdown menu to help us understand your decision.
5. Finalize Closure
- After entering your password and selecting a reason, click Close Account.
- You will see a confirmation message stating that your account has been successfully closed.
- An email confirmation will also be sent to your registered email address.
Important Notes
Finality of Closure: Once closed, the account cannot be recovered, and all data associated with it will be permanently deleted following a brief retention period for compliance purposes.
Notification of Clients: Ensure to notify any clients of your decision to close the account to prevent disruption to ongoing projects.
Frequently Asked Questions
Can I reopen my account after closing it?
No, account closure is permanent. Ensure you back up necessary data before proceeding.
What if I have an active project?
Active contracts and projects will be canceled upon closure. Notify clients in advance to avoid inconvenience.
Why am I asked to enter a reason?
Reason selection helps us understand client needs and improve the platform for future users.