Getting Started

Eligibility for Verification

• Minimum Requirement: You must have at least $100 in your available account balance to initiate the verification process.
• Once eligible, you’ll see this message on your dashboard:
  “Identity verification will be available once your account balance reaches $100.”

Step-by-Step Guide to ID Verification

1. Start Verification

• When eligible, a “Start Verification” button will appear on your dashboard.
• Click it to begin the process.

2. Confirm Your Name

• Enter your First Name, Middle Name (if applicable), and Last Name exactly as they appear on your official ID and bank account.
• Click “Confirm” to lock the information.
• Note: Once confirmed, your name cannot be changed.

3. Scan the QR Code

• A QR code will be displayed on your screen.
• Use your phone’s camera or scanner app to continue on mobile.
• Alternatively, click “Continue in Browser” if you prefer to finish on desktop.

4. Upload Your Identification Document

Choose one of the following:

• National ID Card (front and back)
• Driver’s License (front and back)
• Passport (photo page only)

Guidelines:

• Ensure your document is clear, in focus, and fully visible.
• A green outline means your document is correctly aligned.
• Errors will prompt a retry if the image is blurry or incomplete.

5. Language Support

Loxala’s system currently supports verification documents written in Latin-based languages, including:

• English
• Spanish
• French
• German
• Portuguese
• Italian

Unsupported Scripts (require translation or alternative verification):

• Arabic
• Chinese
• Cyrillic (e.g., Russian)
• Greek
• Hebrew
• Korean
• Tamil
• Thai

6. Take a Live Selfie

• Use your device’s camera to take a real-time selfie.
• Make sure your face is well-lit, clearly visible, and unobstructed (no hats, masks, or sunglasses).

7. Complete the Process

• The system will automatically validate your documents and selfie.
• If successful, you’ll receive:
  “Congratulations! Your account is now fully verified.”
• If there’s an issue, you’ll see an error message and a “Retry Verification” button.

Verification Timeframe

Most verifications are processed in real time and take just a few seconds. In rare cases, additional review may be required.

Tips for Successful Verification

• Use Clear, High-Quality Images: Avoid glare, blur, or cropped edges.
• Double-Check Your Name: It must exactly match your ID and payment account.
• Use Supported Languages: Documents must be in a supported language or include a certified translation if required.