Welcome to the Loxala Help Center!

Choose your role to find tailored guidance for maximizing your experience on Loxala. Explore resources, tips, and tutorials across various categories.

Deactivating and Reactivating Your Account

If you need a break from Loxala, you can deactivate your account without losing your data.

Managing Notifications and Updates

Stay in control of how you receive updates on Loxala.

Account Preferences and Control

Your Loxala account settings help you manage contact information, keep your account secure, and stay in control of your activity.

Managing Conversations

Keeping your conversations organized helps maintain efficient communication with other members.

Using the Messaging Feature

The messaging feature on Loxala makes it easy to communicate with other members, whether you’re discussing a project, asking questions, or networking.

Engaging with Other Members

Building relationships within the Loxala community is key to growing your network and finding new opportunities. Here’s how to engage with others effectively:

Creating Content

Sharing your knowledge, experiences, and insights is at the heart of the Loxala community. Here’s how you can create content that stands out:

Privacy and Security Settings

It’s crucial to keep your Loxala account secure and manage who can see your information. Here’s how you can adjust your privacy and security settings:

Customizing Your Profile

Creating a personalized profile helps attract the right clients and connections, highlighting your unique skills. Follow these simple steps to make your profile stand out:

Navigating Loxala: A Beginner's Guide

Now that you’ve set up your account, it’s time to explore Loxala and make the most out of the platform. This guide will introduce you to the essential areas of Loxala that will help you get acquainted quickly.

How to Create Your Loxala Account

Creating an account on Loxala is easy and straightforward. Follow these steps to get started and join our vibrant community.

Managing Taxes

Submit your tax information starting December 1 to remain eligible for payouts. Forms are due by December 31, with tax documents available for download by January 31.

Managing Payments & Financial Transactions

Discover how to manage and withdraw your earnings seamlessly on Loxala. Explore withdrawal methods, minimum balance requirements, processing timelines, and security features to keep your funds accessible and secure.

How to Receive and Manage Payments

Get detailed information on how to ensure you receive payments on time through Loxala. This guide includes instructions on payment methods, invoicing, and tips for timely payment collection.

Setting Your Rates

Learn how to determine competitive yet fair pricing for your services. This guide covers factors to consider when setting your hourly or project-based rates.

Understanding Job Requirements

Learn how to thoroughly interpret job descriptions, deadlines, and budgets to ensure you can meet or exceed client expectations.

Job Invitations

Discover the best practices for responding to direct job invitations from clients, enhancing your chances of securing the project.

Submitting Proposals

Get tips on creating proposals that stand out, including how to effectively attach files, set your rates, and persuade clients to choose you.

Searching for Jobs

Learn how to use Loxala’s search functionalities to filter job listings by skills required, budget, and time commitment to find the best matches.

Video Calls

Learn how to set up and conduct video calls using Loxala’s built-in communication tools. This guide will provide you with tips on preparing for calls, handling technical settings, and using video calls to foster stronger relationships with your clients.

Messaging Clients

Master the use of Loxala’s messaging system to communicate with clients effectively. This guide covers everything from initiating conversations to best practices for maintaining clear and professional communications.

Freelancer Levels & Achievements

Discover how to earn and display badges on your profile, adding an extra layer of credibility and trust for clients.

Account Settings & Privacy

Adjust your account settings to manage notification preferences, enhance your privacy, and secure your account with two-factor authentication.

Managing Availability

Set and manage your availability to inform potential clients of your readiness to undertake new projects.

Updating Profile Details

Learn how to effectively update your skills, work experience, portfolio, and other essential profile information to attract the right clients.

Freelancer ID Verification

Understand the importance of completing your freelancer verification on Loxala, including what documents are required and how to go through the process to boost your credibility on the platform.

Complete Your Freelancer Profile

Discover how to add a professional profile photo, craft a compelling bio, and effectively showcase your skills & expertise to make your profile stand out to potential clients.

Creating a Freelancer Account

Learn the straightforward process of signing up on Loxala, including how to verify your email and complete the initial setup to activate your account.

Dispute Resolution

Discover the steps to take if there is an issue with deliverables or payments, including how to initiate a dispute resolution process to address and resolve conflicts amicably and efficiently.

Invoicing & Receipts

Learn how to access, review, and download invoices and receipts related to your transactions on Loxala, ensuring you keep accurate financial records.

Deposits and Escrow

Understand the process of making deposits and using Loxala’s escrow services to secure funds, with a clear explanation of how and when funds are released upon project completion.

Setting a Budget

Gain insights on how to define and manage your project budgets effectively to ensure financial clarity and prevent over-spending.

Payment Methods and Commission Rates

Choose from flexible payment methods, including debit and credit cards, and make use of Loxala Points for discounts. With transparent commissions, it's easy to manage project funding and freelancer payments efficiently.

Project Closure

Learn the steps to close a project successfully, including how to conduct final reviews, provide approvals, and ensure all project objectives have been met satisfactorily.

Managing Deliverables

Understand how to review work submissions, provide constructive feedback, and request revisions when necessary to ensure the final output meets your expectations.

Communicating with Freelancers

Learn tips for effective communication using Loxala’s messaging tool, which can enhance collaboration and ensure clarity between you and your freelancers.

Setting Milestones and Deadlines

Discover how to create milestones and set realistic deadlines to keep your projects on track and ensure timely delivery.

Project Dashboard Overview

Get a walkthrough of the project dashboard and understand its key functions to help you monitor and control the progress of your projects efficiently.

Favorite and Saved Freelancers

Learn how to save freelancer profiles for future reference or quick access, which helps in speeding up the hiring process for new projects.

Selecting and Hiring  a Freelancer

Discover how to choose the best freelancer for your project, including tips on evaluating proposals and finalizing the hire.

Interviewing Freelancers

Gain insights on the best practices for messaging, conducting interviews, and screening candidates to ensure they match your project requirements.

Freelancer Profiles

Understand the key elements of a freelancer's profile, including reviews, portfolio, and listed skills, to assess their suitability for your projects.

Searching for Freelancers

Learn to effectively use Loxala’s search functionality, including filters, keywords, and categories, to pinpoint the right freelancers for your projects.

Drafts and Saved Posts

Learn how to save job posts as drafts for future use and manage saved templates to streamline the posting process for new projects.

Managing Multiple Job Posts

Gain tips on handling several job listings simultaneously without losing track of progress or deadlines. This guide helps you maintain control over multiple projects, ensuring each receives the attention it deserves.

Editing Job Posts

Find out how to edit your active job listings to update project details or adjust requirements as your project evolves.

Job Types and Categories

Understand the different job types available on Loxala, such as hourly, fixed-price, and milestone-based contracts, and decide which works best for your project needs.

How to Post a Job

Master the process of creating a job post on Loxala, including how to specify project details, required skills, and budget. This guide ensures you can attract the right freelancers effectively.

Closing Account

If you need to close your Loxala account, follow our straightforward guide to ensure a secure and compliant closure.

Security Settings

Enhance your account security with two-factor authentication, manage authorized devices, and implement additional protective measures.

Notifications & Preferences

Take control of your communication settings. Customize email notifications, alerts, and platform preferences to best suit your needs.

Billing Information

Set up and manage your billing details with ease, including adding or editing your credit card information and updating your billing address.

Updating Profile Information

Keep your professional information current and accurate by learning how to update your profile details, including contact and company information.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

The system generates a list of relevant articles, saving you time and ensuring you find the information you require quickly.

Help Center Categories

For Client

Comprehensive Help Center for Platform Clients

From profile settings to project management and payments  – everything you need for successful collaboration  with freelancers on Loxala.

Learn More

For Freelancer

Help Center for Freelancers

From account setup to effective project management and receiving payments – everything you need to succeed and grow professionally on the Loxala platform.

Learn More

For Community Members

Help Center for Community Members

Learn how to set up your profile, find the right professionals, connect with other members, and make the most of Loxala’s features to support and grow your activities.

Learn More