Welcome to the
Client Help Center

Our Client Help Center is here to support you through every step of hiring and managing freelancers on our platform. From setting up your account to hiring the right talent and managing projects, you’ll find all the essential resources to make the most of your experience on Loxala.

Dispute Resolution

Discover the steps to take if there is an issue with deliverables or payments, including how to initiate a dispute resolution process to address and resolve conflicts amicably and efficiently.

Invoicing & Receipts

Learn how to access, review, and download invoices and receipts related to your transactions on Loxala, ensuring you keep accurate financial records.

Deposits and Escrow

Understand the process of making deposits and using Loxala’s escrow services to secure funds, with a clear explanation of how and when funds are released upon project completion.

Setting a Budget

Gain insights on how to define and manage your project budgets effectively to ensure financial clarity and prevent over-spending.

Payment Methods and Commission Rates

Choose from flexible payment methods, including debit and credit cards, and make use of Loxala Points for discounts. With transparent commissions, it's easy to manage project funding and freelancer payments efficiently.

Project Closure

Learn the steps to close a project successfully, including how to conduct final reviews, provide approvals, and ensure all project objectives have been met satisfactorily.

Managing Deliverables

Understand how to review work submissions, provide constructive feedback, and request revisions when necessary to ensure the final output meets your expectations.

Communicating with Freelancers

Learn tips for effective communication using Loxala’s messaging tool, which can enhance collaboration and ensure clarity between you and your freelancers.

Setting Milestones and Deadlines

Discover how to create milestones and set realistic deadlines to keep your projects on track and ensure timely delivery.

Project Dashboard Overview

Get a walkthrough of the project dashboard and understand its key functions to help you monitor and control the progress of your projects efficiently.

Favorite and Saved Freelancers

Learn how to save freelancer profiles for future reference or quick access, which helps in speeding up the hiring process for new projects.

Selecting and Hiring  a Freelancer

Discover how to choose the best freelancer for your project, including tips on evaluating proposals and finalizing the hire.

Interviewing Freelancers

Gain insights on the best practices for messaging, conducting interviews, and screening candidates to ensure they match your project requirements.

Freelancer Profiles

Understand the key elements of a freelancer's profile, including reviews, portfolio, and listed skills, to assess their suitability for your projects.

Searching for Freelancers

Learn to effectively use Loxala’s search functionality, including filters, keywords, and categories, to pinpoint the right freelancers for your projects.

Drafts and Saved Posts

Learn how to save job posts as drafts for future use and manage saved templates to streamline the posting process for new projects.

Managing Multiple Job Posts

Gain tips on handling several job listings simultaneously without losing track of progress or deadlines. This guide helps you maintain control over multiple projects, ensuring each receives the attention it deserves.

Editing Job Posts

Find out how to edit your active job listings to update project details or adjust requirements as your project evolves.

Job Types and Categories

Understand the different job types available on Loxala, such as hourly, fixed-price, and milestone-based contracts, and decide which works best for your project needs.

How to Post a Job

Master the process of creating a job post on Loxala, including how to specify project details, required skills, and budget. This guide ensures you can attract the right freelancers effectively.

Closing Account

If you need to close your Loxala account, follow our straightforward guide to ensure a secure and compliant closure.

Security Settings

Enhance your account security with two-factor authentication, manage authorized devices, and implement additional protective measures.

Notifications & Preferences

Take control of your communication settings. Customize email notifications, alerts, and platform preferences to best suit your needs.

Billing Information

Set up and manage your billing details with ease, including adding or editing your credit card information and updating your billing address.

Updating Profile Information

Keep your professional information current and accurate by learning how to update your profile details, including contact and company information.

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Main Topics for Clients

Account & Profile Settings

Learn how to update your profile information, set up billing details, manage notifications, enhance security settings, and delete your account if needed.

Job Posting & Management

Discover how to post a job, understand job types, edit listings, manage multiple posts, and save job templates for future use.

Finding & Hiring Freelancers

Explore how to search for freelancers, review profiles, conduct interviews, hire the best talent, and save profiles for easy access.

Managing Projects

Get an overview of the project dashboard, set milestones and deadlines, communicate effectively, manage deliverables, and close projects successfully.

Payments & Invoicing

Learn about supported payment methods, setting budgets, using escrow services, handling invoices, and resolving disputes.

Need More Help?

If you require further assistance, please visit our Support Page or contact our dedicated support team to help you resolve any issues promptly.

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